▾Surfacesthe two sides of the department
CHAT
What a customer meets. Grounded answers, or a handoff to a person when the knowledge base cannot support one.
SUPERVISOR CONSOLE
The escalation queue, every conversation with its provenance, the knowledge base and the drafts awaiting approval.
HEALTH
Machine-readable provider and database status, for uptime checks.
▾Providersevery one optional, and independently switchable
claude-haiku-4-5-20251001
claude-sonnet-5
claude-opus-5
simulated-judge
text-embedding-3-small
simulated-overlap
Setting one key activates that provider and nothing else, so real embeddings can run against a simulated model while a key is still in procurement.
▾Receiptswhat this deployment can actually do
passsmallclaude-haiku-4-5-20251001
passstandardclaude-sonnet-5
passfrontierclaude-opus-5
warnjudgeNo credentials — simulator
passembeddingstext-embedding-3-small
warnrerankerNo credentials — simulator
Live4
Simulated2
▾Groundingwhat to read the answers as
providers/SIMULATED Answers are assembled from real retrieved passages by the built-in simulator. They are grounded, deterministic, and not model output.
metrics/REAL_MEASUREMENT Verified resolution and re-contact figures are real measurements — of simulated traffic.